Now, users can track their device repair status online via Mi.com

27-12-2017 My Mobile

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Now, users can track their device repair status online via Mi.com

To trim down the freight of calling customer service team, Xiaomi’s first of its kind ‘Mi Service Order Status’ would solve this trouble within just a second

To ease the ache of calling customer service team for device support, Xiaomi has unleashed a new online tracking feature known as ‘Mi Service Order Status’ by which users can track their device repair status anytime. 

The new-fangled feature is already active, but to use it customers must visit the official website of the firm, Mi.com. Customers can obtain the accurate details of the repair status just by putting personal details like contact number, order number etc. This new feature will gain immense attention among the people as it is going to be a huge relief.

Earlier, to check the status, users have to call the customer service team and wait for minutes or sometimes more than that. But now, with the launch of this new service, people will get the status within just few seconds.

Xiaomi VP and Xiaomi India MD Manu Kumar Jain on his official Twitter account said, “Mi Fans! Happy to introduce the all-new Mi Service Order Status feature on http://Mi.com.”

The road to check the repair status:

  • Enter your contact/order/service/IMEI/Sn No.
  • Click on ‘Confirm’ to get an OTP on your mobile number.
  • Enter the OTP and click on ‘Submit’. You will get the status of your service order along with the details of your device.

Upon query, the tracking platform will mention any these points given below:

  • Under inspection - Your device is being checked
  • Work in progress - Your device is getting repaired
  • Ready for delivery - Your device is repaired and is ready to be delivered
  • Delivered - You have accepted the delivery of your device
  • Cancelled - Your service order is cancelled

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