Amazon India Return Policy

There are some guidelines that need to be followed before opting for the return procedure. Some of the key points are: – The product must be in a returnable category. – It must be non-different from what is shipped to you. – It must not be damaged while in your possession. – It must be returned in original condition along with accessories and boxes (including MRP tag, user manual, and warranty card).

What are the Return guidelines? Damaged or different product – If the product is mentioned as a returnable product under the return window, it can be returned in case of physically damaged, defective, missing parts, or receiving different products as per the description on the website.

 Delete personal information before return – If you purchased an electronic device such as a smartphone, Tablet, Laptop, or Smart TV. Make sure to delete all personal information if already filled in before returning. Amazon won’t be responsible in any manner for any misuse or usage of such information.

 Non-returnable product – However, the non-returnable products won’t be returned because of prior mention. But, in case of physical damage, defective delivery, or wrong item delivery, Amazon can provide a full refund or replacement. You can contact Amazon within 10 days of delivery of the product.

No need to provide additional information – Additional information won’t be needed in case of the product falls under the specific category.

 Replacement is mainly dependent on the seller – Products can be replaced only if the exact same item is in stock of the seller.

 Refund over replacement – In case of the absence of the exact same item, a refund will be given to the buyer instead replacement.

International customers are not eligible for returns – As per the return policy, international customers are not eligible for returns. However, they can have refunds, if contacted customer service within 5 business days of delivery.

Now, some extra precautions to make before returning. Return is possible only: – If the product was not damaged while in your hands. – If it is not different from what was delivered to you. – It must be in its original condition along MRP tag, accessories, user’s manual, warranty card, etc.