OPPO India Achieves 62% Customer Satisfaction in After-Sales Service, According to Counterpoint

[{"selector":"#anim-7081bacd-ebe5-4c3a-bd4c-cfe4c0ec5c87","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-3d95387d-3254-4de7-840a-cf3858979e88","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] OPPO India Achieves 62% Customer Satisfaction in After-Sales Service, According to Counterpoint

[{"selector":"#anim-d6589ec5-03b4-4021-9264-b080bfa108df","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-f8a24f6a-8c72-4656-a30b-53e512ce44bb","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] – OPPO India secures the top spot in customer satisfaction for after-sales service. – 62% of customers rated their in-store experience as “ very satisfactory .” – Recognition based on a survey conducted by Counterpoint Research in August 2024.

[{"selector":"#anim-ac5c4663-7351-4af2-a59c-d86bb5dcc929","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-0d248b6d-9214-48a7-9818-2a91a5951c96","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] Survey Insights – Survey included over 2,000 customers from top smartphone brands: – OPPO India – realme – Samsung – vivo – Conducted across 13 Tier 1 and Tier 2 cities.

[{"selector":"#anim-750d02fb-077c-4f07-aeaa-ee988e3621c7","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-f3fdb5ad-2c5f-4b0c-a0fa-f133505edc79","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] Key Satisfaction Metrics – After-Sales Experience: 62% of OPPO customers rated service centre experience as “very satisfactory.” – Transparency: 78% of repairs completed in customers’ presence. – Speed of Resolution: 35% of issues resolved within an hour. – Repair Quality: 57% customer satisfaction. – Cost Satisfaction: 51% very satisfied with repair costs.

[{"selector":"#anim-8b560837-8d3f-46fc-926a-a1e80fb68ce6","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-0db116dd-933c-4cee-b7fc-5061fd53b45c","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] – Multilingual Support: 48% communicated in languages other than English and Hindi. – Staff Knowledge: 56% very satisfied with staff knowledge. – OPPO operates over 560 exclusive service centres across 500+ cities. – Launched OPPO Self-Help Assistant in March 2024 for digital issue resolution. – Introduced new generation 3.0 service centres in 2022 for a transparent experience.