Highlights
- Airtel users across India experienced significant network disruptions affecting mobile and broadband services.
- Many users were unable to make calls or access the internet.
- According to Downdetector.com, 46% of users reported a total blackout, 32% experienced no signal, and 22% faced mobile connectivity issues.
- Airtel has acknowledged the issue and stated that the outage would be resolved by 2:22 PM.
Airtel users across India experienced a significant network outage on Thursday disrupting both mobile and broadband services. Many users reported being unable to make calls, access the internet or use mobile data during the downtime.
The outage affected a large number of Airtel customers nationwide. According to Downdetector.com, a website that tracks service outages, users reported 46% facing a total blackout, 32% experiencing no signal and 22% encountering mobile connectivity issues.
The exact reason for the outage remains unknown, as Airtel has not yet released an official statement regarding the disruption.
Users Shared The Issue on Social Media
Many Airtel users took to social media to voice their complaints. Many shared their experiences of dropped calls, slow internet and complete loss of connectivity.
Here’s a glimpse of what users posted on X (formerly Twitter). One user wrote, “Airtel Broadband & Mobile Services All Are Down, No Network on Mobile & Broadband. Everything is gone in Gujarat Right Now..! @airtelindia @Airtel_Presence @airtelnews #mobilenetwork #airtel #airtel5gsmartconnect #nowifi.”
Airtel Broadband & Mobile Services All Are Down ,
No Network on Mobile & Boradband 😐😐😐😐
Everything is gone in Gujarat Right Now..!@airtelindia @Airtel_Presence @airtelnews #mobilenetwork #airtel #airtel5gsmartconnect #nowifi— Jiten Kumar (@jitenpalkumar) December 26, 2024
Another post mentioned, “Please don’t rely on Airtel Xstream Fiber. Every month, their service is down for 2-3 days, yet they still charge for those days.”
“Please don’t rely on Airtel Xstream Fiber. Every month, their service is down for 2-3 days, yet they still charge for those days.”@Airtel_Presence #airtelxstreamfiber pic.twitter.com/lFmIIqJur7
— Subhi MK (@subhi_mk) December 26, 2024
A frustrated user posted, “Is Airtel down in Ahmedabad? No one is getting network.”
Is airtel down in Ahmedabad? No one is getting network.
— . (@vinit_2283) December 26, 2024
Another post said, “Hey @Airtel_Presence @airtelindia Entire network in the city seems down. Both Mobile & Xstream Fiber are down. What’s the expected time by when the issue will be fixed?”
Hey @Airtel_Presence @airtelindia Entire network in the city seems down. Both Mobile & Xstream Fiber are down. Whats the expected time by when the issue will be fixed?
— jaagare (@jaagare) December 26, 2024
Airtel users are eagerly waiting for updates as services continue to be impacted in several regions.
As complaints flooded social media, Airtel India said the outage would be resolved by 2:20 pm.
“We are sorry for the hassle you had to face. We value our customer’s feedback to improve our services. We will make sure that the incident will not be repeated. There’s an outage in your area which will be resolved by 2:22:06 PM today. Thank you, Ajay S,” the company stated.
We are sorry for the hassle you had to face. We value our customer’s feedback to improve our services. We will make sure that the incident will not be repeated. There’s an outage in your area which will be resolved by 2:22:06 PM today. Thank you, Ajay S https://t.co/GRABSOPD4E
— airtel India (@airtelindia) December 26, 2024
FAQs
Q1. What issues did Airtel users across India experience during the recent network outage?
Answer. Airtel users experienced significant disruptions affecting both mobile and broadband services, including being unable to make calls, access the internet, or use mobile data.
Q2. What percentage of Airtel users reported connectivity issues?
Answer. According to Downdetector.com, 46% of users reported a total blackout, 32% experienced no signal, and 22% encountered mobile connectivity issues.
Q3. What did Airtel state about resolving the network outage?
Answer. Airtel acknowledged the issue and stated that the outage would be resolved by 2:22 PM on the same day although the exact cause of the disruption remains unknown.
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