Highlights

• An Ola Electric customer destroyed his scooter with a hammer outside a showroom.
• The customer was furious over a ₹90,000 repair bill issued just one month after purchase.
• The incident highlights ongoing concerns about Ola Electric’s after-sales support.
• Ola Electric has not yet commented on the viral video.

A video of a frustrated Ola Electric customer destroying his scooter with a hammer outside one of the company’s showrooms has gone viral, drawing attention to customer grievances with the electric vehicle brand.

The incident reportedly stemmed from a ₹90,000 repair bill issued by the service centre just one month after the customer had purchased the scooter.

In the video, the man dressed in a white T-shirt and blue jeans is seen repeatedly smashing the scooter lying on the ground.

His frustration is palpable as others join him, taking turns to further damage the vehicle.

The scooter is reduced to a wreck in front of the showroom.

OLA with Hatoda 🔥😅🤣😂@kunalkamra88 pic.twitter.com/mLRbXXFL4G

— Anil MS Gautam (@realgautam13) November 23, 2024

The person recording the video provides context, saying: “Iss customer ko Ola e-scooty liye ek mahina hua tha aur service centre waalon ne ₹90,000 ka bill pakda diya [This customer had purchased an Ola electric scooter a month ago, and the service centre handed him a ₹90,000 bill. In frustration, he smashed his scooter in front of the showroom].”

The post went viral on multiple social media platforms including X (formerly Twitter, Linkedin, Instagram and Facebook.

This incident follows recent criticism of Ola Electric by comedian Kunal Kamra, who called out the company and its CEO Bhavish Aggarwal for poor after-sales support.

Kamra shared a photo of several scooters parked at an Ola service centre, questioning how Indian consumers, especially daily wage workers dependent on two-wheelers, are being treated.

Minister @nitin_gadkari please look at the plight of indian customers,
their voices aren’t heard.
They can’t get to work.
They are taking bad loans to solve an issue that is primarily Ola’s responsibility…
When will government agencies intervene? https://t.co/nJYapedavI

— Kunal Kamra (@kunalkamra88) October 28, 2024

He asked, “Do Indian consumers have a voice? Do they deserve this?”

Ola Electric has not yet commented on the viral video or the ongoing concerns about its after-sales services.

FAQs

Q1. Why did the Ola Electric customer destroy his scooter?

Answer. The customer destroyed his scooter after receiving a ₹90,000 repair bill just one month after purchasing the scooter, highlighting his frustration with the service.

Q2. How has Ola Electric responded to the viral video of a customer destroying an Ola scooter?

Answer. Ola Electric has not yet commented on the viral video or the ongoing concerns about its after-sales services.

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