Highlights
- Galaxy S24 series achieves higher customer satisfaction than iPhone.
- Over 90% of Galaxy S24 base model customers give five-star reviews.
- iPhone 15 series sees a drop in satisfaction due to battery and heating issues.
- PerfectRec to monitor Galaxy S24 satisfaction as more reviews come in.
The Samsung Galaxy S24 series has achieved higher customer satisfaction levels than its Apple counterpart for the first time, according to a report by PerfectRec.
Garnering glowing reviews from early adopters, the Galaxy S24 lineup has set a new benchmark for Samsung and also outpaced the latest iPhone series in terms of customer approval.
Stellar Reviews for Galaxy S24 Series
PerfectRec’s analysis, which aggregates user-generated reviews from Google, reveals an impressive 91% of Galaxy S24 base model customers awarded the device five stars.
The Galaxy S24 Plus and S24 Ultra weren’t far behind, with 84% and 88% of customers respectively giving them top marks.
However, Samsung S24 devices as of late have been at the centre of a display-issue storm with early adopters not very happy with some of the faults arising in the screen.
This could mean that the ratings might fall a bit in the coming months.
A Dip in iPhone Satisfaction
Conversely, the report highlights a downturn in satisfaction for the iPhone 15 Pro series, with ratings falling below those of the iPhone 14 Pro and iPhone 13 Pro.
January 2024 was the month that saw a notable decline in customer satisfaction for the latest pro iPhones.
This could be due to some initial heating issues being reported with the 15 Pro’s Titanium build, an overclocked SoC, and no clear outlets for thermal management.
This inturn lead to disappointment over battery life.
Comparative Analysis
The Galaxy S24 series not only surpassed its predecessors with a notable jump in five-star reviews but also achieved a clean sweep against the iPhone 15 lineup.
The comparison shows a stark difference in customer satisfaction: 91% for the Galaxy S24 compared to 76% for the iPhone 15, 84% for the Galaxy S24+ versus 77% for the iPhone 15 Plus, and 88% for the Galaxy S24 Ultra against 74% for the iPhone 15 Pro Max.
A Turning Point for Samsung
Analyzing PerfectRec’s report you can begin to understand the shifting dynamics in the smartphone market, with Samsung’s Galaxy S24 series emerging as a formidable competitor to the iPhone, something that has not happened in a long time.
However, it’s also important to note that the Galaxy S24 series was only released in January, resulting in a smaller pool of reviews compared to the iPhone 15 and Pro models.
Consequently, PerfectRec has committed to keeping a close eye on any shifts in customer satisfaction levels for Samsung’s latest smartphones as more reviews accumulate over time.
SAMSUNG GALAXY S24 SPECIFICATIONS
Key Specs
| RAM | 8 GB |
| Processor | Samsung Exynos 2200 |
| Rear Camera | 200 MP + 12 MP + 10 MP + 10 MP |
| Front Camera | 32 MP |
| Battery | 5000 mAh |
| Display | 6.8 inches (17.27 cm) |
General
| Launch Date | November 23, 2023 (Unofficial) |
| Operating System | Android v12 |
| Custom UI | Samsung One UI |
Performance
| Chipset | Samsung Exynos 2200 |
| CPU | Octa core (2.8 GHz, Single core, Cortex X2 + 2.52 GHz, Tri core, Cortex A710 + 1.82 GHz, Quad core, Cortex A510) |
| Architecture | 64 bit |
| Fabrication | 4 nm |
| RAM | 8 GB |
Display
| Display Type | Dynamic AMOLED |
| Screen Size | 6.8 inches (17.27 cm) |
| Resolution | 1440 x 3200 pixels |
| Pixel Density | 516 ppi |
| Bezel-less display | Yes with punch-hole display |
| Touch Screen | Yes, Capacitive Touchscreen, Multi-touch |
Design
| Waterproof | Yes, Water resistant, IP68 |
| Ruggedness | Dust proof |
Camera
| MAIN CAMERA | ||
| Camera Setup | Quad | |
| Resolution | 200 MP, Primary Camera 12 MP, Ultra-Wide Angle Camera 10 MP , Telephoto Camera 10 MP |
|
| Autofocus | Yes | |
| OIS | Yes | |
| Flash | Yes, LED Flash | |
| Image Resolution | 15500 x 13000 Pixels | |
| Settings | Exposure compensation, ISO control | |
| Shooting Modes | Continuous Shooting High Dynamic Range mode (HDR) |
|
| Camera Features | Digital Zoom Auto Flash Face detection Touch to focus |
|
| Video Recording | 7680×4320 @ 24 fps 3840×2160 @ 30 fps |
|
| FRONT CAMERA | ||
| Camera Setup | Single | |
| Resolution | 32 MP, Primary Camera | |
Battery
| Capacity | 5000 mAh |
| Type | Li-Polymer |
| Removable | No |
| Wireless Charging | Yes |
| Quick Charging | Yes, Fast |
| USB Type-C | Yes |
Storage
| Expandable Memory | No |
| User Available Storage | Up to 128 GB |
Network & Connectivity
| SIM Slot(s) | Dual SIM, GSM+GSM |
| SIM Size | SIM1: Nano, SIM2: Nano |
| Network Support | 5G Not Supported in India, 4G Supported in India, 3G, 2G |
| VoLTE | Yes |
| SIM 1 |
4G Bands:
TD-LTE 2300(band 40)
FD-LTE 1800(band 3) 3G Bands:
UMTS 1900 / 2100 / 850 / 900 MHz
2G Bands:
GSM 1800 / 1900 / 850 / 900 MHz
GPRS:
Available
EDGE:
Available
|
| SIM 2 |
4G Bands:
TD-LTE 2300(band 40)
FD-LTE 1800(band 3) 3G Bands:
UMTS 1900 / 2100 / 850 / 900 MHz
2G Bands:
GSM 1800 / 1900 / 850 / 900 MHz
GPRS:
Available
EDGE:
Available
|
| Wi-Fi | Yes, Wi-Fi 4 (802.11 b/g/n) |
| Wi-Fi Features | Mobile Hotspot |
| Bluetooth | Yes, v5.2 |
| GPS | Yes with A-GPS |
| NFC | Yes |
| USB Connectivity | Mass storage device, USB charging |
Multimedia
| Loudspeaker | Yes |
| Audio Jack | USB Type-C |
Sensors
| Fingerprint Sensor | Yes |
| Fingerprint Sensor Position | On-screen |
| Fingerprint Sensor Type | Ultrasonic |
| Other Sensors | Light sensor, Proximity sensor, Accelerometer, Compass, Gyroscope |
FAQs
What makes the Galaxy S24 series stand out in customer satisfaction?
The Galaxy S24 series has garnered high praise from users, with over 90% of reviews for the base model rating it five stars.
This level of satisfaction surpasses that of the recent iPhone series, marking a significant achievement for Samsung.
How does the Galaxy S24 series compare to the iPhone 15 in terms of customer satisfaction?
Customer satisfaction for the Galaxy S24 series significantly exceeds that of the iPhone 15 line, with stark differences in five-star review percentages: 91% for Galaxy S24 vs. 76% for iPhone 15, indicating a clear preference among consumers.
Are there any concerns about the Galaxy S24 series that might affect future satisfaction ratings?
While the Galaxy S24 series currently enjoys high satisfaction ratings, there have been reports of display issues that could potentially impact these ratings in the future.
PerfectRec will continue to monitor changes as more reviews are submitted.
Why has iPhone 15 Pro’s customer satisfaction declined?
The iPhone 15 Pro has experienced a drop in customer satisfaction, attributed to initial heating issues, challenges with thermal management due to its Titanium build and overclocked SoC, leading to battery life disappointments.
Will PerfectRec update the satisfaction ratings for the Galaxy S24 series?
Yes, PerfectRec has stated it will keep a close eye on customer satisfaction for the Galaxy S24 series as more reviews are collected, ensuring an accurate reflection of consumer sentiment over time.
Also Read: Samsung Galaxy S24 Ultra Could Snap 24MP Shots From its 200MP Lens To Rival iPhone 15 Pro
Also Read: iPhone 15 Pro Max vs. Galaxy S24 Ultra: Who Wins in the Ultimate Durability Showdown?
Also Read: Samsung Leads the Way as India’s Smartphone Market Sees a Resurgence in 2023: Counterpoint