Samsung Galaxy S24 Ultra Camera Glitch: Company Promises Fixes for Early Adopters

Highlights @smasithick uncovers erratic zoom and grainy portraits on the Galaxy S24 Ultra. Samsung acknowledges camera issues in the Galaxy S24 Ultra's first batch. Replacement units for faulty Galaxy S24 Ultra phones confirmed by Samsung India. Reports from Thailand and Spain suggest the camera problem is widespread. During the evaluation of his newly acquired Samsung device, @smasithick, based in India, encountered a peculiar issue with the Galaxy S24 Ultra's camera performance. This device, known for its advanced photography capabilities, features a comprehensive quad-camera setup, including a 200MP primary camera, a 12MP ultrawide lens, a 10MP camera offering 3x zoom, and a 50MP periscope telephoto lens capable of 5x zoom. Moreover, it boasts optical zoom levels of 2x and 10x. Galaxy S24 Cameras Faulty Anybody is facing image shift issue while zooming from 1x to 5x in #GalaxyS24Ultra? Portraits from this device is also grainy. 5x and 10x auto images are dull and grainy. Faulty device? Let me know your thoughts. pic.twitter.com/P0TEKQWdIT — S M A Sithick (@smasithick) January 30, 2024 However, @smasithick observed a lack of fluidity in the zoom function transitions among 2x, 3x, and 5x settings, which appeared abrupt in the demonstration video. This contrasted sharply with the seamless experience reported with a display model at a Samsung showroom. Further concerns were raised regarding the quality of portrait images, which seemed grainy, and the diminished vibrancy in photos taken at 5x and 10x zoom levels. Upon seeking assistance from Samsung, @smasithick was initially informed that the device was functioning as intended. Nonetheless, Samsung India later acknowledged that this issue was prevalent among the first batch of Galaxy S24 Ultra smartphones. The company agreed to replace the affected unit and confirmed that this flaw was addressed in later productions. Reports of similar camera malfunctions have emerged from Thailand and Spain, indicating a broader concern for Galaxy S24 Ultra owners globally. Despite the Galaxy S23 Ultra's commendable performance, the S24 Ultra has raised the standards significantly, positioning itself as a key contender in the 2024 smartphone market and marking a significant comeback for the series. Samsung now faces the challenge of mitigating the impact of these camera issues on the reputation and sales of its latest flagship model, especially given the high expectations set by the device's innovative features. SAMSUNG GALAXY S24 ULTRA SPECIFICATIONS Key Specs RAM 8 GB Processor Samsung Exynos 2200 Rear Camera 200 MP + 12 MP + 10 MP + 10 MP Front Camera 32 MP Battery 5000 mAh Display 6.8 inches (17.27 cm) General Launch Date November 23, 2023 (Unofficial) Operating System Android v12 Custom UI Samsung One UI Performance Chipset Samsung Exynos 2200 CPU Octa core (2.8 GHz, Single core, Cortex X2 + 2.52 GHz, Tri core, Cortex A710 + 1.82 GHz, Quad core, Cortex A510) Architecture 64 bit Fabrication 4 nm RAM 8 GB Display Display Type Dynamic AMOLED Screen Size 6.8 inches (17.27 cm) Resolution 1440 x 3200 pixels Pixel Density 516 ppi Bezel-less display Yes with punch-hole display Touch Screen Yes, Capacitive Touchscreen, Multi-touch Design Waterproof Yes, Water resistant, IP68 Ruggedness Dust proof Camera MAIN CAMERA Camera Setup Quad Resolution 200 MP, Primary Camera 12 MP, Ultra-Wide Angle Camera 10 MP , Telephoto Camera 10 MP Autofocus Yes OIS Yes Flash Yes, LED Flash Image Resolution 15500 x 13000 Pixels Settings Exposure compensation, ISO control Shooting Modes Continuous Shooting High Dynamic Range mode (HDR) Camera Features Digital Zoom Auto Flash Face detection Touch to focus Video Recording 7680×4320 @ 24 fps 3840×2160 @ 30 fps FRONT CAMERA Camera Setup Single Resolution 32 MP, Primary Camera Battery Capacity 5000 mAh Type Li-Polymer Removable No Wireless Charging Yes Quick Charging Yes, Fast USB Type-C Yes Storage Expandable Memory No User Available Storage Up to 128 GB Network & Connectivity SIM Slot(s) Dual SIM, GSM+GSM SIM Size SIM1: Nano, SIM2: Nano Network Support 5G Not Supported in India, 4G Supported in India, 3G, 2G VoLTE Yes SIM 1 4G Bands: TD-LTE 2300(band 40)FD-LTE 1800(band 3) 3G Bands: UMTS 1900 / 2100 / 850 / 900 MHz 2G Bands: GSM 1800 / 1900 / 850 / 900 MHz GPRS: Available EDGE: Available SIM 2 4G Bands: TD-LTE 2300(band 40)FD-LTE 1800(band 3) 3G Bands: UMTS 1900 / 2100 / 850 / 900 MHz 2G Bands: GSM 1800 / 1900 / 850 / 900 MHz GPRS: Available EDGE: Available Wi-Fi Yes, Wi-Fi 4 (802.11 b/g/n) Wi-Fi Features Mobile Hotspot Bluetooth Yes, v5.2 GPS Yes with A-GPS NFC Yes USB Connectivity Mass storage device, USB charging Multimedia Loudspeaker Yes Audio Jack USB Type-C Sensors Fingerprint Sensor Yes Fingerprint Sensor Position On-screen Fingerprint Sensor Type Ultrasonic Other Sensors Light sensor, Proximity sensor, Accelerometer, Compass, Gyroscope FAQs What is the main issue with the Galaxy S24 Ultra camera? Users, including @smasithick, have reported problems with the Galaxy S24 Ultra's camera, such as jerky zoom transitions and poor image quality in portraits and high zoom levels. Has Samsung acknowledged the Galaxy S24 Ultra camera problem? Yes, Samsung India has acknowledged the camera issues present in the first batch of Galaxy S24 Ultra units and has promised replacements for affected devices. Are the Galaxy S24 Ultra camera issues limited to India? No, similar camera malfunctions have been reported in other countries, including Thailand and Spain, indicating a broader concern. What does the Galaxy S24 Ultra camera setup include? The Galaxy S24 Ultra boasts a quad-camera setup with a 200MP main camera, a 12MP ultrawide, a 10MP 3x zoom, and a 50MP 5x periscope telephoto lens. What actions are being taken for Galaxy S24 Ultra owners facing camera issues? Samsung is offering replacements for Galaxy S24 Ultra owners who have encountered these camera problems, ensuring that subsequent batches do not have these issues. How does Samsung Galaxy S24 Series Give Creative Freedom ? Galaxy S24 series’ ProVisual Engine is a comprehensive suite of AI-powered tools that transform image capturing abilities and maximize creative freedom. The Quad Tele System on Galaxy S24 Ultra now comes with a new 5x optical zoom lens that works with the 50MP sensor to enable optical-quality performance at zoom levels from 2x, 3x, 5x to 10x, thanks to Adaptive Pixel Sensor. Images also show crystal clear results at 100x with enhanced digital zoom. With upgraded Nightography capabilities, photos and videos shot on Galaxy S24 Space Zoom are brilliant in any conditions, even when zoomed in. Galaxy S24 Ultra’s larger pixel size, now 1.4 μm, is 60% bigger, helping capture more light in dim conditions. Wider optical image stabilizer (OIS) angles and enhanced hand-shake compensation help reduce blur. Both front and rear cameras are equipped with Dedicated ISP Block for noise reduction. Galaxy AI editing tools on Galaxy S24 series enable simple edits like erase, re-compose, and remaster. Edit Suggestion uses Galaxy AI to suggest perfectly suitable tweaks for each photo, while Generative Edit can fill in parts of an image background with generative AI. Anytime Galaxy S24 deploys generative AI to amplify an image, a watermark will appear on the image and in metadata. The new Instant Slow-mo can generate additional frames based on movements to smoothly slow down action-packed moments for a more detailed look. Super HDR reveals lifelike previews before the shutter is ever pressed. How does Samsung Galaxy S24 Ultra give an Intelligent & Powerful Experience? Galaxy S24 Ultra is equipped with Snapdragon® 8 Gen 3 Mobile Platform for Galaxy that delivers remarkable NPU improvement for incredibly efficient AI processing. In all three Galaxy S24 models, 1-120 Hz adaptive refresh rates improve performance efficiency. Galaxy S24 Ultra comes a1.9 times larger vapor chamber, improving device surface temperature while also maximizing sustained performance power. Ray tracing enables life-like visuals with superior shadow and reflection effect. Galaxy S24 reaches 2600nit peak brightness, making it the brightest Galaxy smartphone ever. Corning® Gorilla® Armor on the Galaxy S24 Ultra is optically enhanced for superior durability. It delivers dramatically reduced reflection by up to 75% in a wide range of lighting conditions, ensuring a smooth, comfortable viewing experience. Galaxy S24+ comes with a 6.7-inch and Galaxy S24 has a 6.2-inch display. Galaxy S24 Ultra has a 6.8-inch flatter display, optimized not just for viewing but also for productivity. Galaxy S24+ now supports the same level of QHD+ found on Galaxy S24 Ultra. Galaxy S24 Ultra is the first-ever Galaxy phone to feature a titanium frame, enhancing device durability and longevity. Galaxy S24 Ultra’s significantly thinner body enables better on-the-go experience with more comfortable grip. On Galaxy S24+ and Galaxy S24, a streamlined One-mass design satisfies a more aesthetic standard with seamless connection between the device’s rear cover and side frame. How will the Galaxy S24 Ultra’s photo capabilities compare to the iPhone 15 Pro? Samsung’s Galaxy S24 Ultra is expected to rival the iPhone 15 Pro, which has been praised for its camera quality. The new 24MP default setting and advanced photo features like the neutral density filter for RAW images are Samsung’s strategic response to Apple’s acclaimed camera performance. Also Read: Samsung Galaxy S24 Ultra May Actually Feature Subtle Curved Screen, Says Tipster Also Read: Samsung Galaxy S24 Ultra To Reportedly Keep The 10X Periscope Lens After All Also Read: Samsung Galaxy S24 Ultra Could Snap 24MP Shots From its 200MP Lens To Rival iPhone 15 Pro Also Read: Samsung Galaxy S24 Ultra Showing Washed-out Colours in Vivid Mode: A Closer Look at the Issue