Highlight

• OnePlus 9 and 10 series users are reporting dead motherboards.
• Users have expressed concerns that no support is being provided by OnePlus.
• Service centres are quoting high repair costs.

OnePlus, in recent years, has been getting multiple reports of functional issues with its high-end devices.

Whether it was the problems with chargers, phones notoriously exploding or the recent green-line issue reported in many devices.

Now, it appears a new and troubling issue has emerged.

OnPlus users are reporting dead motherboards for older OnePlus flagship models including the OnePlus 10 Pro and OnePlus 9 Pro.

Users have reported that their phones have suddenly become unresponsive, leaving them with black screens and no power.

What’s worse is how some users have been reporting the lack of help from service centres.

In a latest Gizmochina report, two recent cases raise concerns about the severity of the issue.

Although specific user names have not been revealed, these cases have been specifically highlighted –

Case 1 – One OnePlus 10 Pro user described the issue with their phone. The device at first experienced lag and overheating issues. However, it completely shut down later on. According to the user, they tried everything from hard resets and other troubleshooting methods, but the phone was unresponsive. The service centre declared a dead motherboard and quoted high repair costs. This particular user is a long-time loyal OnePlus customer. They expressed disappointment and a loss of faith in the brand.

Case 2 – A second user reported that their OnePlus 10 Pro 5G froze and stopped charging after a software update. The service centre again in this case declared a dead motherboard and quoted around Rs 42,000 as a repair fee.

Here are some more recent user complaints we could find in online communities –

These cases are not isolated.

Many users have shared similar experiences online, raising concerns about possible hardware defects.

The large number of user complaints in recent times has raised concerns about the OnePlus’ quality control and customer support.

Most users have reported that service centres are quoting high costs for motherboard replacements. This has only added to user dissatisfaction.

Many tech enthusiasts have reacted to the reports and are expecting OnePlus will take immediate action.

Users are hoping the brand can offer quick solutions including free repairs or solutions via software updates or extend warranties in certain cases.

Immediate action will be crucial in maintaining reputation and customer trust.

OnePlus has yet to address the issue publicly.

Oneplus Official Statement: ‘We’re sorry to hear about some recent cases where the users are experiencing certain problems with their OnePlus 9 and 10 Pro regarding the motherboard of the device. Our customers’ user experience really matters to us. While we’re still investigating the cause, we want to assure you that we’re committed to resolving this for affected users as quickly as possible. We know motherboard repairs can be costly, but we’re working hard to make them more affordable. We ask that any customers that are affected by a similar issue to get in contact with Customer Service so we can help resolve the situation as soon as possible.’

FAQs

Q1. What recent issue has emerged with older OnePlus flagship models?

Answer. A troubling issue of dead motherboards has emerged, affecting older flagship models like the OnePlus 10 Pro and OnePlus 9 Pro.

Q2. How do I know if my OnePlus phone motherboard is dead?

Answer. Ideally, you should visit the service centre for a diagnosis.

Still, users usually report symptoms such as lag, overheating, and unresponsiveness before their OnePlus phones become completely unresponsive.

Q3. How much OnePlus dead motherboard repair cost?

Answer. It depends on the phone model, but recent user complaints about OnePlus flagship dead motherboards suggest that it could cost somewhere between 27000 and 42000 to repair the phone at an authorised service centre.

Q4. What’s the OnePlus green-line issue?

Answer. The OnePlus green-line issue is a hardware defect that affects OnePlus phones with AMOLED displays.

It causes a permanent green line to appear on the screen.

Also Read: OnePlus 10 Pro Begins To Get Stable OxygenOS 14 Update For Beta Users in India

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