Highlights
- OnePlus has announced a new customer service initiative for its OnePlus 13 Series devices in India.
- Customers who purchase a OnePlus 13 or OnePlus 13R before February 13, 2025, will be eligible for a 180-day replacement plan.
- This plan allows for a one-time device replacement within the first 180 days of purchase should the device experience a hardware-related issue.
Global technology brand OnePlus today announced that users who buy a OnePlus 13 Series device before February 13, 2025 will have the ultimate peace of mind guarantee: Free replacement within the first 180 days of purchase in an unlikely event of a hardware issue with their new OnePlus 13 or OnePlus 13R.
This unique and first-of-its-kind plan will enable them to immediately get a free replacement device.
“We are proud to introduce this protection plan, further enhancing the user experience,” said Robin Liu, CEO of OnePlus India. “The 180-day phone replacement plan for the OnePlus 13 series reflects our confidence in the reliability of our products and our ongoing care for users, continuously elevating the quality of service for local consumers.”
An Initiative Driven by Brand Assurance
This industry-leading initiative shows OnePlus’ commitment to putting its users first and covers all device components, including screens, back covers, batteries, and motherboards, etc.
In the unlikely event of any hardware quality issue arising within the 180-day period, customers are entitled to a one-time device replacement, bypassing repairs entirely and ensuring a worry-free experience.
The exchange process is simple and user-friendly. Customers can visit any authorized service center to confirm eligibility and receive a replacement device.
From January 10 to February 13, the service will be offered free of charge to anyone who purchases the OnePlus 13 series.
Post this period, this premium service remains accessible via an optional paid protection plan.
Priced at 2599 INR for the OnePlus 13 and 2299 INR for the OnePlus 13R, this plan extends the service for an additional three months, providing continued peace of mind.
Advancing Innovation and Service Excellence in India
The “180-Day Phone Replacement Plan” is part of OnePlus’s Project Starlight in India, a strategic vision for future investment in the region to enhance device durability, deliver exceptional service, and create features tailored specifically for the Indian market.
To elevate its service efficiency and quality, OnePlus has significantly expanded its service network and enhanced its after-sale service support in India by increasing the number of service centers and optimizing service processes.
Through Project Starlight, OnePlus will continue to deliver faster customer responses, better transparency, enhanced user education programs, and more convenient in-store experiences.
OnePlus 13 Series: Confidence in Performance and Reliability
The OnePlus 13 Series launched globally at the Winter Launch Event last night. Both OnePlus 13 and OnePlus 13R boast enhanced imaging, sophisticated design, advanced AI, and reliable performance tailored for everyday use.
Driven by the latest Snapdragon mobile platforms and optimized with OxygenOS 15, these devices offer seamless multitasking, gaming excellence, and boosted productivity and creativity.
Equipped with robust triple-camera systems, both models empower users to capture professional-grade photos and videos in any setting.
With improved durability and elegant design, the OnePlus 13 series offers a comfortable, stylish, and resilient grip.
Supported by the “180-Day Phone Replacement Plan”, the OnePlus 13 series is a smart, dependable, and comprehensive flagship option in the market.
FAQs
1.What are the additional offers on Oneplus 13?
Answer. Additional offers*:
Free 180-Day Phone Replacement Plan which allows free replacement within the first 180 days of purchase in an unlikely event of a hardware issue with a new OnePlus 13
Green Line Worry-Free Solution as part of Project Starlight which offers free lifetime warranty for any phone suffering from the green line issue
Two complimentary airport lounge access
Customers can own the OnePlus 13 by paying only 65% of its price with 24-months of No-cost EMI. This guarantees 35% Assured Buyback via Easy Upgrades Program applicable for customers purchasing from OnePlus.in and offline stores with ICICI Bank Credit Cards
For 16GB/512GB & 24GB/1TB variants, corporate users from select companies can get additional INR 3750 & INR 4500 discount respectively on OnePlus.in under the corporate employee program.
Jio prepaid users can claim free premium access to 10 OTT apps for six months
2.What are the open sale offers of Oneplus 13?
Answer.Existing OnePlus and other smartphone users can receive exciting benefits on exchanging their old device for the all-new OnePlus 13. For instance, if an interested OnePlus 13 consumer chooses to exchange their older smartphone that may have an exchange value of INR 18,000, they can avail this exchange value of INR 18,000 and couple this with a special exchange bonus of up to INR 7,000 over and above the existing offers bringing the net effective price of the OnePlus 13 down to INR 39,999.
3.What is the price & availability of Oneplus 13?
Answer.Starting at INR 69,999, the OnePlus 13 will go on open sale from January 10th 2025 and will be available in the 12+256GB, 16+512GB and 24+1TB variants. The OnePlus Community can purchase the device online at OnePlus.in, OnePlus Store App, Amazon.in and offline retail partners such as OnePlus Experience Stores, Reliance Digital, Croma, Vijay Sales, Bajaj Electronics, and others.
Read More: OnePlus 13 Series Launched Globally with Snapdragon SoCs, 50MP Cameras, 6000mAh Battery, and More