Alvin Tse (Vice President of Xiaomi Global) Archives ~ My Mobile India

HIGHLIGHTS * Xiaomi India extends the warranty of Redmi Note 10, Redmi Note 10 Pro, Redmi Note 10 Pro Max, Mi 11 Ultra and POCO X3 Pro. * The primary reason for extending the warranty is because there are multiple complaints of issues such as motherboard failure and camera malfunctions. * Phones that are rooted, liquid damage, tampering, or cases with physical damage will not be eligible for extended support. Smartphones typically come with a defined warranty period, usually lasting 1-2 years, during which repairs for both hardware and software issues are covered at no extra cost. Some brands offer the option to purchase extended warranties for their devices, but it is rare to find a company that provides extended warranties for free. Xiaomi has chosen to be the exception by announcing a two-year warranty extension for select phones in India. But there are VERY specific conditions for you to avail of this. Here are the devices getting this extension and the reason behind it Xiaomi quietly announced on Discord (you read that right) that select older phones will have an extended warranty of two years. These devices are the Redmi Note 10 Pro, Redmi Note 10 Pro Max, Mi 11 Ultra, and Poco X3 Pro. But we hate to break it to you that not all units will get the extension. If you’re currently experiencing a selfie camera issue or a motherboard failure, then only Xiaomi will take care of it under warranty. The company is being very specific with the extension. This decision was publicly announced during a fans’ meet organized by Xiaomi India’s feedback team. Senior executives, including Murlikrishnan B (President of Xiaomi India), Anuj Sharma (Chief Marketing Officer), and Alvin Tse (Vice President of Xiaomi Global), attended the event. The meet took place on the Xiaomi Insiders Discord server, providing users with an opportunity to share their feedback on Xiaomi devices. Xiaomi may have identified some potential issues with certain phones and parts and is now working to address these issues. Xiaomi has extended the warranty for five of its smartphones in India, as announced by the brand through its official Discord channel (via). This extension is valid on Redmi Note 10, Redmi Note 10 Pro, Redmi Note 10 Pro Max, Mi 11 Ultra and POCO X3 Pro. The primary reason for extending the warranty is because there are multiple complaints of issues such as motherboard failure and camera malfunctions. The warranty extension is expected to offer some relief to the users of these phones and address their concerns. Free Xiaomi Warranty Extension: How to Avail * For any customer who has purchased any of the aforementioned devices within the last two years and is facing difficulties related to cameras or motherboards, Xiaomi will bear the responsibility to address and rectify these issues in accordance with the warranty. * Customers must provide the purchase invoice of the phone at the nearest Xiaomi service centre. * The company will offer repairs or replacements at no extra cost. This is, however, unless the company deems the issues to be beyond the warranty coverage. * Customers need to note that rooted phones, liquid damage, tampering, or cases with physical damage will not be eligible for extended support. As a part of the extended warranty, Xiaomi will address two specific issues such as System UI being unresponsiveness and the front camera malfunction on the Redmi Note 10 Pro and Note 10 Pro Max. As for the POCO X3 Pro, Xiaomi will specifically address the power-on issue. Since the official confirmation is made through Xiaomi India’s Discord channel, the brand may soon release an official statement on its social media handles like Twitter, Facebook, and Instagram. Faqs on Xiaomi Warranty Extension 1) Xiaomi Extended Warranty to 2 years For These phones, Check Your Device. Details? Ans) Xiaomi – What Went Wrong? There was a time when Xiaomi was India’s No. 1 brand, at that time everyone used to recommend Xiaomi’s phone without thinking and the reason behind it is trust and specifications at affordable price. But right now Xiaomi India lost their position from No.1 to No.3 in India and the particular reason for that is motherboard dead /hard brick / camera dead / Wi-Fi issues etc. after updating to their phones to latest MIUI software. This all starts with Xiaomi’s own sub-branded POCO X3 Pro. Majority of the Xiaomi phones are now getting dead every random day and some got repaired from service center but most of them didn’t get repaired as the service center guys ask for money even if your phone is under warranty. This issue is getting worse day by day and people are shifting to other company smartphones and now the Xiaomi India decided to provide extra 1 year warranty for selected devices which you can check from below. Xiaomi Extended Warranty for these phones Xiaomi India has extended warranty to 2 years for these selected phones which are very popular phone in the market. You can check the name of these phones. * Redmi Note 10 * Redmi Note 10 Pro * Redmi Note 10 Pro Max * POCO X3 Pro * Mi 11 Ultra Along with that Xiaomi India released a new statement which describes everything about the extended warranty for selected phones. What are the Conditions to Claim Warranty? Don’t think that you will get this extra 1 year warranty directly from Xiaomi as it requires certain conditions to get this extra warranty of 1 year for these phones. You will get extra 1 year warranty Redmi Note 10 Series * have system UI not responding issue * have front camera not working issue POCO X3 Pro * have power on Fault Mi 11 Ultra * Not mentioned but it should have Wi-Fi and motherboard issue Note: This extra warranty applies from the date of activation/warranty start date as per validation in XMS. 2) Xiaomi extends warranty to two years for five phones; read details? Ans) Xiaomi has extended the warranty of five smartphones in India. The announcement has come through the company’s official Discord channel. The extension covers the following models: Redmi Note 10, Redmi Note 10 Pro, Redmi Note 10 Pro Max, Mi 11 Ultra, and Poco X3 Pro. As it is known, users of these smartphones encounter a range of issues, including motherboard failure and camera malfunctions. The anticipated warranty extension is expected to provide relief to these individuals, addressing their concerns. Xiaomi extends the warranty of select phones If customers in India have purchased any of the aforementioned devices within the last two years and are presently facing difficulties related to the selfie camera or motherboard, Xiaomi bears the responsibility to address and rectify these issues in accordance with the warranty. To take advantage of the extended warranty, customers must provide the purchase invoice of their phone at the nearest Xiaomi service centre. Repairs or replacements will be offered at no cost within the scope of the extended warranty unless the company deems the issues to be beyond the coverage. It is important to note that rooted phones, liquid damage, tampering, or cases with physical damage will not be eligible for extended support. The extension of warranty coverage highlights its restricted scope, suggesting that Xiaomi has recognized potential issues related to these particular phones and components. Specifically, the company will primarily focus on addressing two specific issues: System UI unresponsiveness and front camera malfunction on the Redmi Note 10 Pro and Note 10 Pro Max. For the Poco X3 Pro, Xiaomi will specifically address the power-on fault. While the warranty extension announcement has only come through Xiaomi India’s Discord, it appears that the company may soon release an official confirmation on it through its social media channels like Twitter, Facebook, and Instagram, apart from its official website, for a wider reach. Also Read: Xiaomi 14 Pro to be Launched in Two Variants with Flat and Curved Display Panel Versions:Render reveals Slim Bezels Also Read: Redmi Note 12T Pro With Dimensity 8200-Ultra SoC, 144Hz Display, up to 12GB RAM & 5080mAh battery Launched: Price, Specifications Also Read: Redmi Note 12 Launch, Chipset, Design & Key Specifications Officially Confirmed; Appears on Geekbench with Dimensity 8200-Ultra SoC

Alvin Tse (Vice President of Xiaomi Global)

Xiaomi has extended warranty of these phones in India by two years: Check list of devices