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Highlights TRAI mandates telecom operators to offer call-and-SMS-only plans. The plans are to benefit 2G users and those with a second SIM for calls and SMS. The new regulations also include extended validity for Special Tariff Vouchers (up to 365 days). It also introduces affordable top-up vouchers starting at Rs 10. The Telecom Regulatory Authority of India introduces several new consumer protection regulations. (Image credit - TRAI) The Telecom Regulatory Authority of India (TRAI) has announced new pro-consumer regulations under the Telecom Consumers Protection (Twelfth Amendment) Regulations 2024. These changes include a directive for telecom operators to offer tariff plans that provide only voice call and SMS benefits. “The (TRAI) is of the view that a separate Special Tariff Voucher (STV) for Voice and SMS in addition to existing Data only STV and bundled offers shall be mandated. It is also observed that mandating Voice and SMS-only STV and bundled offers shall be mandated,” read the Notification. Press Release No. 96/2024 TRAI issues "Telecom Consumers Protection (Twelfth Amendment) Regulations, 2024” (08 of 2024) and “Telecommunication Tariff (Seventieth Amendment) Order, 2024” (02 of 2024).https://t.co/FsZyk9fhJ9 — TRAI (@TRAI) December 23, 2024 This initiative is expected to help approximately 150 million 2G users and those who maintain a second SIM exclusively for calls and SMS. Users can avoid paying for data they don’t need with call-and-SMS-only plans. 2G users currently often have to buy expensive plans with unnecessary data benefits. The mandate could impact operators that still provide 2G services such as Airtel and Vi. In contrast, Jio operates exclusively on 4G and 5G networks. Telecom operators have traditionally focused on bundled plans that include data, calls, SMS and even OTT benefits to boost their Average Revenue Per User (ARPU). However, TRAI’s new regulations prioritise consumer affordability and choice. TRAI stated that these changes were developed after considering consumer surveys and feedback from stakeholders ensuring that users can maximise the value of their telecom expenses. In addition to the call-and-SMS-only plans, TRAI has mandated the following - Extended Validity for Special Tariff Vouchers (STVs): Telcos must increase the validity of STVs from 90 days to up to 365 days. These vouchers are often more affordable than regular plans and offer a range of benefits. Affordable Top-Up Vouchers: Operators are required to introduce top-up vouchers in various denominations starting as low as Rs 10 making recharges more accessible to users. FAQs Q1. What new regulation has TRAI announced to benefit 2G users? Answer. TRAI has mandated telecom operators to offer call-and-SMS-only plans to benefit 2G users and those who maintain a second SIM exclusively for calls and SMS. Q2. How will the new call-and-SMS-only plans benefit users? Answer. The new plans will help users avoid paying for data they don’t need, simplifying options and making telecom expenses more affordable. Q3. What changes have been made to the validity of Special Tariff Vouchers (STVs)? Answer. Telcos must increase the validity of Special Tariff Vouchers from 90 days to up to 365 days, offering a range of benefits and more affordability than regular plans. Q4. What additional measure has TRAI mandated to make recharges more accessible to users? Answer. TRAI has required operators to introduce affordable top-up vouchers in various denominations, starting as low as Rs 10. Read more: TRAI extends SMS traceability deadline to December 10 for telecom operators Read more: TRAI new telecom rules: OTP SMS may stop from November 1

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