Flipkart Charging Archives ~ My Mobile India

HIGHLIGHTS * Customers are ranting on Twitter that Flipkart is charging an additional Rs 10 sale fee. * This comes in addition to the secure packaging fee of up to Rs 99. * Flipkart says that this fee is applicable on select products “with great offers” and is applied only to your first order during a sale event. Indian e-commerce company, Flipkart has recently been creating a huge buzz on the internet. This time it isn’t for some intriguing sale or offers. The company’s decision to charge a one-time ‘sale fee’ of Rs 10, has grabbed Flipkart a position under the limelight. The call is drawing immense outrage from its customers, who have taken to social media and have been constantly criticising the decision as another money-making tactic from the e-commerce site. Since the beginning of May, innumerable users have flooded social media by sharing screenshots of the checkout section of the app, along with their complaints regarding the same. This Rs 10 sale fee seems to be fuel to the fire, as customers at the time are already irked over the company charging them different fees for packaging and delivery of their products. Many users have pointed out that the sale fee makes no sense, as it is the charge that the company has put on the discounted items, therefore this makes the discount completely irrelevant. A few claimed it to be an eccentric step to loot customers. Tagging the customer support service of the company, a user shared a picture of his phone, and wrote, “What is this ‘Sale fee’ now? Flipkart Support. Another way to loot money from your customers.” The company took to the comments section to clarify their decision. However, this clarification didn’t stop the users from questioning the charge. Pointing out the sale fee on the site, a user took a dig at the company. The screenshot revealed that even before he placed the product in the cart, there was a note below the product that read, “Rs 10 one-time sale fee may apply for top deals.” Sharing the screenshot the user wrote in the tweet, “Wow… A new achievement for Flipkart. They invented a new type of charge called sale fee…” Another user wrote, “Hi Flipkart, can you explain why you are collecting this sale fee?” A picture revealed that while the company gave a person a Rs 10 coupon that was deducted from the total price, it hardly mattered as they added a sale fee of a similar amount. The user shared the screenshot with the caption, “Ek ke baad ek alag alag charges ke naam pe chuna lagaya ja raha hai..Pahle security charges aur ab Sale Fee…Kuchh din baad Flipkart app open kiya uska bhi charges add kar denge. That’s why I avoid using this platform for shopping!” Responding to these complaints, Flipkart in the comments section called it “a nominal fee,” and said that it is only applied during the sale event. They added that this fee helps them to serve their customers better by bringing a wide range of products to them. Flipkart wrote, “We understand your concern related to the sale fee. Please note that it is a nominal fee for select products with great offers and is applied only to your first order during a sale event. This fee helps us bring you a wide range of products with great value during a sale event.” We understand your concern related to the sale fee. Please note that it is a nominal fee for select products with great offers and is applied only to your first order during a sale event. (1/2) — FlipkartSupport (@flipkartsupport) May 8, 2023 This fee helps us bring you a wide range of products with great value during a sale event. (2/2) ^NN — FlipkartSupport (@flipkartsupport) May 8, 2023 After already being blamed by the general public for charging ‘packaging fee’ for certain products, Flipkart has started levying an additional sale fee on certain discounted products. During the recent Big Savings Days sale where products were offered at a discount, Flipkart charged a small amount of Rs 10 as a “sale fee”. This didn’t go well with customers who purchased products as they believe that it was just another money-making tactic similar to the secured packaging fee. For those unaware, Flipkart has recently increased the price of the packaging fee from Rs 69 to Rs 99. In its defence, the e-commerce giant said that this will help it to securely deliver products to customers without any damage during shipping. Flipkart Sale Fees annoys Customers For a customer who is buying a discounted product during the sale period, a nominal charge of Rs 10 is being added to the total bill. The sale fee comes with a message that reads, “You are enjoying top deals with a one-time sale fee of Rs 10.” Ironically, Flipkart claims that over 20 lakh customers have saved more than Rs 20 crore with top deals. Notably, some customers claim Flipkart is charging a sale fee on products that are not even on discount. Another scenario was highlighted wherein a customer, even after paying the Rs 10 sale fee and Rs 40 shipping charges, received a broken product. Flipkart’s Response After multiple user complaints, Flipkart has finally responded to a customer’s query on Twitter. The response reads, “We understand your concern related to the Sale fee. Please note that it is a nominal fee for select products with great offers and is applied only to your first order during a sale event. This fee helps us bring you a wide range of products with great value during a sale event. Thanks for your understanding.” Flipkart and its closest competitor Amazon both hosted mega sales recently, where there were lucrative deals on smartphones, laptops and other generic items. Faqs On Flipkart 1) What is this 'Sale fee'? Flipkart Customers Go Berserk After e-Commerce Charges Rs 10 on Discounted Products Ans) Flipkart Sale: Flipkart 's decision to charge a one-time "sale fee" of Rs 10 with packing and delivery charges, especially on discounted products, has angered its customers. Several customers have criticised it as a way to make more money from them as they claim the sale fee even applies to products that aren't on sale. Taking to social media, netizens have vented their anger on the e-commerce site complaining about the Rs 10 sale fee that Flipkart is demanding for certain products along with packing and delivery charges. “What is this sale fee now? Another way to loot money from your customers,” a Flipkart customer wrote. Another Flipkart customer underlined that the e-Commerce is charging sale fee on Rs 10 on an item that isn’t even on sale. FLIPKART RESPONDS Reacting to some of the Twitter complaints, Flipkart said, "We understand your concern about sale fee. We'd like to inform you that, Sale Fee is a nominal fee charged on the purchase of select products with great offers which will be applied only to the customer's first order during a sale event. This fee helps us bring you a wide range of products with great value during a sale event",the official Twitter account of Flipkart Support tweeted. 2) Flipkart is charging Rs 10 as ‘sale fee’ on discounted products and customers are not buying it.Details? Ans) Flipkart’s decision to charge Rs 10 as a one-time “sale fee” has drawn the ire of its customers who have criticised it as another money-making tactic from the e-commerce company. Over the last few days, several people have taken to social media to complain about the Rs 10 sale fee that Flipkart is adding to certain products along with other charges like packing and delivery fee. Several Flipkart customers have argued that the sale fee makes no sense as it essentially amounts to the company charging more money for discounted products, thereby rendering the discount irrelevant. Many have called it another way to loot customers, with some also pointing out that the sale fee is even being added to products that are not on sale at all. “What is this sale fee now? Another way to loot money from your customers,” wrote one disgruntled shopper. “Wow... A new achievement for Flipkart. They invent a new type of charge that called sale fee,” another wrote. “Flipkart is charging sale fee on Rs 10 on an item that isn’t even on sale,” one Twitter user pointed out. Many called on the company to explain the additional fee In a few days, Flipkart will also charge us for opening the app,” one person quipped. Flipkart responded to some of the complaints on Twitter. “We understand your concern about sale fee. We'd like to inform you that, Sale Fee is a nominal fee charged on purchase of select products with great offers which will be applied only to the customer's first order during a sale event,” the official Twitter account of Flipkart Support tweeted. “This fee helps us bring you a wide-range of products with great value during a sale event.” Also Read: Flipkart Big Savings Day Sale 2023 Brings Samsung Galaxy S21 FE at an Available price of Rs 29,999: Is This Phone Worth The Buy in 2023? Also Read: Flipkart Big Saving Days Sale 2023 dates out: Deal on iPhone 13, Samsung Galaxy S21 FE at lowest price, Galaxy F14 5G and more to get massive discount

Flipkart Charging

Flipkart charging Rs 10 ‘sale fee’ on products which were on sale! Customers won’t buy it, Internet not happy