TRAI Urges Mobile Users to Report Fraudulent Disconnection Messages

Highlights

• TRAI clarifies it does not send disconnection messages.
• Users urged to report fraudulent messages via Sanchar Saathi platform.
• Fraudsters using fake TRAI notices for scams.
• Victims can report cybercrimes through the 1930 helpline.

The telecom regulator, TRAI, has urged mobile users to report fraudulent calls, text messages, or WhatsApp messages from third-party agencies claiming to be the Telecom Regulatory Authority of India (TRAI) and threatening disconnections.

On Thursday, TRAI clarified that it “does not initiate communications regarding mobile number disconnection through messages or official notices.”

TRAI also stated it has “not authorized any third-party agency to contact customers for such purposes.”

“These notices falsely allege illegal activity associated with the recipient’s mobile number and pressure them into contacting law enforcement or face service termination.”

TRAI Makes People Aware of Frauds

In a statement, the TRAI said it is “not related to any messages regarding the disconnection of any telephone numbers.”

It also clarified that no third-party agency has been appointed to act on its behalf.

Because of this, the TRAI said such calls or messages or any official communications should be treated as a possible fraudulent attempt, either for disconnection or otherwise.

Citizens are advised to report such messages by using the telecom department’s Chakshu facility available on its Sanchar Saathi online platform.

TRAI also appealed to the citizens to report such messages to prevent misuse of the telecom resources for cyber-crime and financial fraud.

How Fraudsters Are Operating

The regulator has also disclosed that the fraudsters behind such instances are using forged notices that look exactly like official communications from senior officers of TRAI.

These notices allege that certain illegal activities are being conducted with the receiver’s mobile number and implore the person to contact the police or face service termination.

TRAI reiterated that any communication claiming to be from TRAI and threatening mobile disconnection should be viewed as a potential scam.

The regulator encouraged citizens to report such communications through the telecom department’s Chakshu facility on its Sanchar Saathi platform.

Further, TRAI noted that such fraudsters copy official TRAI notices, which include false accusations of illegal activities by the recipient, and further stated that if the recipient fails to comply, his or her services will be terminated or his or her mobile number will be disconnected.

It also mentions the risks of malware being downloaded or phishing, which extracts personal data.

TRAI has called upon people to report fraud they are experiencing or becoming victims of.

Victims of cybercrime can contact the special helpline at 1930 or visit the official website on cybercrime.

Further information and reporting will also be through the Sanchar Saathi platform.

These steps are being taken to prevent the misuse of telecom resources for indulging in cybercrime and financial fraud.

FAQs

What should I do if I receive a fraudulent message claiming to be from TRAI?

If you receive a message claiming to be from TRAI and threatening disconnection, you should report it immediately using the telecom department’s Chakshu facility on the Sanchar Saathi online platform.

How can I identify a fraudulent message from a legitimate one?

Legitimate communications from TRAI will not threaten disconnection or require immediate action.

Any message claiming to be from TRAI and demanding action or threatening consequences is likely fraudulent.

What is the Sanchar Saathi platform?

Sanchar Saathi is an online platform provided by the telecom department to help users report fraudulent messages and other telecom-related issues.

What steps has TRAI taken to address these fraudulent messages?

TRAI has issued a public statement clarifying that it does not send disconnection messages and has urged users to report any such fraudulent communications through the Sanchar Saathi platform.

How can I contact the cybercrime helpline if I become a victim of fraud?

Victims of cybercrime can contact the special helpline at 1930 or visit the official cybercrime website for assistance.

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