How to book DTC bus tickets through WhatsApp

Step 1: Either scan the following QR code using your phone’s camera and tap the link that appears, or send “hi” to +91 8744073223 on WhatsApp. The chatbot is titled Delhi Transport Corporation. The green tick shows it is a verified account.

Step 2: The bot will welcome you and ask you to choose your preferred language. You get to pick between English and Hindi. We chose English.

Step 3: Next, it asks you to choose from 3 options viz., Book Ticket, Download Ticket, and Last Transaction. Select Book Ticket.

Step 4:  Tap on the Book Ticket link that shows up. This opens in your mobile web browser. Step 5: Tap on the source stop option. Search for the bus stand from where you want to board the bus. Then, you have to also choose the destination bus stop. You can’t go for random place names. It has to be a proper DTC bus stop.

Step 6: Once you select both, the page will show you the bus number and the number of stops it would take before reaching the said destination stop. Tap on this bus number.

Step 7: You will see the complete fare details including toll, convenience fee, etc. On this page, you can add more tickets and toggle between AC and non-AC bus tickets. The former will be slightly more expensive.

Step 8: Press on Continue button at the bottom. This takes you to the ticket summary screen. Check the route and fare details before proceeding.

Step 9: Tap on Pay using UPI. You will be redirected to the WhatsApp DTC chatbot window. (In case you choose other modes, i.e., credit/debit card, you will be taken to a payment gateway page on the web browser. Therein you can enter the payment authentication details to complete the transaction.)

Step 10: Review the fare and choose the UPI app/vendor. Press Continue. Step 11: Pay the amount through the UPI app you chose in the above step.

DTC WhatsApp chatbot features Book DTC & DIMTS bus tickets on WhatsApp • Buy up to 6 tickets per transaction. • Pay easily with UPI. • Save time with Quick Purchase for frequent routes.