Highlights
- BSNL users in Kolkata and Nagpur are experiencing significant connectivity problems.
- Users reported dropped calls, slow internet speeds and complete service blackouts.
- The cause remains unclear with no estimated timeline for service restoration.
- BSNL has not released an official statement about the outage.
BSNL users across India especially in cities like Kolkata and Nagpur are dealing with major connectivity problems. The disruptions include dropped calls, slow internet speeds and in some cases complete service blackouts.
According to the platform that monitors real-time service issues Downdetector, complaints from BSNL users have surged. Here’s how the reported problems break down –
- 59% of users are facing signal issues.
- 35% of users are experiencing complete service blackouts.
- 6% of users report problems with mobile connectivity.
Both mobile and broadband services appear to be affected leaving many users frustrated as they are unable to access essential communication services.
Social media platforms are buzzing with complaints from users seeking updates from BSNL.
Many have expressed frustration over the lack of communication and transparency regarding the outage.
Many customers tagged the Union Minister of Communications Jyotiraditya Scindia X (formerly Twitter) saying, “Sir, no BSNL mobile network since 31st night… we are unable to talk to anyone.” Another expressed regret about switching to BSNL, tagging Jio’s customer care account, calling their decision a “big mistake.”
Another user from Kolkata posted, “No tower for BSNL? Contacted customer care this morning, and they said work is in progress. Four hours later nothing has changed.”
@reliancejio @JioCare It was my worst decision to switch from you guys. I am regretting. @bsnl_care I would never ever suggest anyone to join your community and services. #faltubsnl #CountdownCTW2025 #CountdownCTW2025xFB #CountdownCTW2025xLingOrm #السعوديه_عمان #zonauang #sstvi
— MD ZUBAIRUDDIN (@zubidaniel1) January 1, 2025
Dear @BSNLCorporate @BSNL_KOTD @bsnl_care
Network isn’t coming. No service. I’m using my primary number with you. I missed lot’s of important calls from morning for your network issue. Kindly fix. #bsnldown pic.twitter.com/dnpKfN5zTg— Rahul Chatterjee 🇮🇳 (@IAMRCOFFICIAL) January 1, 2025
@BSNLCorporate network has been vanished from mobile,calls network, data network both are disabled. Hope you are aware that maximum subscribers of your network mostly senior citizens. My parents are one of them. They are using dumb phone not smart phones. Kindly solve this issue
— Subhradip Ghosh 🇮🇳 (@yooelre) January 1, 2025
@BSNLCorporate network has been vanished from mobile,calls network, data network both are disabled. Hope you are aware that maximum subscribers of your network mostly senior citizens. My parents are one of them. They are using dumb phone not smart phones. Kindly solve this issue
— Subhradip Ghosh 🇮🇳 (@yooelre) January 1, 2025
Since yesterday there is no network of bsnl in Kolkata it’s nearby districts . Unable to contact to my family. @BSNLCorporate @bsnl_care
— Tashi (@hopefulhumanist) January 1, 2025
Tried everything and still facing the same. Sharing snapshots with you as well for your reference. Now, tell me what’s wrong and why the text message is not getting send. pic.twitter.com/C5bb6QD20N
— MD ZUBAIRUDDIN (@zubidaniel1) December 31, 2024
@BSNL_KOTD What happened to bsnl? No tower for bsnl? In kolkata itself it’s dead. Contacted customer care in the morning at 10 a. m. advised work in progress, it would be ok soon. From 8a.m.more than 4hrs passed, it’s still dead. When it will be live, please advise.
— Ajit kumar khan (@Ajitkumarkhan2) January 1, 2025
As of now, BSNL has not released an official statement about the widespread service disruption. The cause of the outage remains unclear, and there is no estimated timeline for when services will be restored.
FAQs
Q1. Which cities are mainly affected by the BSNL outage?
Answer. BSNL users in cities like Kolkata and Nagpur are mainly affected by the outage.
Q2. What types of connectivity problems are BSNL users experiencing?
Answer. Users are facing dropped calls, slow internet speeds and in some cases, complete service blackouts.
Q3. Has BSNL released an official statement about the service disruption?
Answer. As of now, BSNL has not released an official statement about the widespread service disruption. The cause of the outage remains unclear.
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